1. Eligibility & Timeframe

  • 30-Day Return Window: Pursuant to California Consumer Protection Law, customers may return unused, unwashed bedding items (sheets, duvet covers, pillows) within 30 days of delivery for a full refund. This exceeds federal minimums and aligns with industry best practices.
  • Extended Holiday Period: Orders placed between November 1–December 31 qualify for returns until January 31 (60-day window) for gift-related purchases.

2. Conditions for Return

  • Hygiene Compliance: Opened mattress toppers, custom-sized bedding, and used/washed items are non-refundable unless defective. Original packaging, tags, and hygiene seals must remain intact.
  • Proof of Purchase: Digital/physical receipts, order numbers, or bank statements are required. Unverified returns may receive store credit instead of cash refunds.
  • Non-Returnable Items: Final sale items (e.g., clearance bedding), gift cards, digital products, and custom-embroidered linens.

3. Return Process

  • Initiation: Email [email protected] with order details, reason for return, and supporting evidence (e.g., photos of defects). Customer Service issues a Return Merchandise Authorization (RMA) within 24 hours.
  • Shipping Options:
    • Prepaid Label: For non-faulty returns, customers pay 4.95–9.95 (based on weight) via USPS/UPS.
    • Free Returns: Defective items or Summitlys’ error (e.g., wrong size) qualify for free prepaid labels.
    • Drop-Off Locations: Returns can be processed at UPS Stores, Amazon Lockers, or Summitlys’ warehouse (see address below).
  • Delivery Address:
    Summitlys Returns Center
    11104 W Airport Blvd, Stafford, TX 77477

4. Refunds & Exchanges

  • Refund Method: Full refund to original payment method (credit card/Stripe) within 7–10 business days of receiving the returned item. Store credit issued for unverified returns.
  • Exchanges: Allowed within 30 days for different sizes/colors (subject to stock). Exchanges require new order placement; refunds processed for original items.
  • Restocking Fees: 15% fee applies to non-defective returns of high-value items (e.g., premium mattress toppers).

5. Legal Compliance & Consumer Rights

  • State-Specific Rules: California residents enjoy 30-day returns; Texas and Florida follow similar timelines. International orders adhere to local consumer laws.
  • Warranty Claims: Manufacturing defects covered under 1-year limited warranty. Contact [email protected] for warranty claims.
  • Dispute Resolution: Unresolved issues escalated to California Attorney General’s Consumer Protection Division or via the Federal Trade Commission’s online portal.

6. Special Cases & Prohibitions

  • Bulk Orders: Orders of 10+ bedding sets incur a 10% restocking fee for non-defective returns.
  • Prohibited Actions: Tampering with hygiene seals, returning used items as “new,” or falsifying return reasons voids eligibility.
  • Gift Returns: Recipients may return gifts with original packaging; refunds issued to the purchaser’s payment method.

7. Policy Updates & Contact

  • Amendments: Summitlys reserves the right to modify this policy. Revised terms posted on www.summitlys.com/returns with effective dates. Continued use implies acceptance.
  • Customer Support: For assistance, email [email protected].