1. Shipping Rates
- We offer flat rate shipping of $7.95 for all orders.
- The order for quick Express Shipping is $9.99
- Orders over $80 qualify for free shipping to the continental United States.
2. Delivery Timelines
- Processing Time: 1-2 business days (excludes weekends/holidays).
- Standard Delivery: 3-7 business days post-processing; rural areas add 1-2 days.
- Express Delivery: 1-3 business days post-processing.
- Peak Season: November-December deliveries may extend by 3-5 days.
3. Geographic Coverage
- Domestic: Contiguous U.S. states (excludes Alaska/Hawaii; custom quotes available).
- International: Contact [email protected] for DDP (Delivered Duty Paid) options; buyers responsible for duties/taxes.
- PO Boxes/APO/FPO: Standard shipping only; express unavailable.
4. Tracking & Support
- Tracking numbers emailed within 24 hours of shipment; real-time updates via carrier portals (UPS/FedEx/USPS).
- Delivery alerts via SMS/email (opt-in at checkout).
5. Special Circumstances
- Lost/Damaged Items: Report within 7 days with photos for refund/replacement.
- Address Changes: $5 fee for corrections post-shipment.
- Weather Delays: Not liable for carrier-caused delays.
6. Policy Updates
Revisions posted on www.summitlys.com/shipping with 30 days’ notice; continued use implies acceptance.